K MISOO – Frequently Asked Questions (FAQ)
About K MISOO
What is K MISOO?
K MISOO is an affordable luxury skincare brand, inspired by Korean beauty rituals and crafted in Thailand using premium global ingredients. Our products are designed especially for Southeast Asian skin types — focusing on hydration, glow, and protection, while remaining lightweight and non-greasy.
What makes K MISOO different from other skincare brands?
Affordable Luxury: Premium formulations at an accessible price.
High-Performance Ingredients: French Pheohydrane G, Red Ginseng, Niacinamide, Ceramide Complex, Centella, etc.
Dermatologist-Tested & Safe: Free from harsh chemicals like parabens, sulfates, and mineral oils.
Made in Thailand: Produced under international GMP and FDA standards.
Products & Usage
Are K MISOO products suitable for all skin types?
Yes ✅. Our products are formulated to suit normal, oily, dry, and combination skin types. For sensitive skin, we always recommend a patch test before full use.
Are your products safe for sensitive skin?
Yes. We avoid common irritants and use gentle, science-backed ingredients. However, if you have extremely reactive skin, please consult a dermatologist before use.
How do I know which product is right for me?
AquaVeil Sun Serum SPF50 PA++++ → Daily UV & blue-light protection with lightweight hydration.
Prestige Ginseng Pure Glow Cleanser → Gentle foam cleanser for deep yet soothing cleansing.
Luminous Ginseng Hydra Elixir (Gel Cream) → Intense hydration + anti-aging in a lightweight gel.
For personalized guidance, contact us at hello@kmisoo.com.
Are K MISOO products tested on animals?
No 🐰. K MISOO is a cruelty-free brand.
Are your products vegan?
Most K MISOO products are vegan-friendly. If a product contains non-vegan ingredients (like bee-derived extracts), it will be clearly listed on the label.
Ingredients & Safety
Where do you source your ingredients from?
We source high-quality actives from France, Switzerland, Korea, and Japan, and all formulations are developed and manufactured in Thailand.
Do your products contain parabens or sulfates?
No ❌. All K MISOO products are paraben-free, sulfate-free, and mineral oil-free.
Do your products have sun protection?
Yes. Our AquaVeil Sun Serum SPF50 PA++++ offers broad-spectrum UVA/UVB, blue light, and pollution protection.
What is the shelf life of your products?
Generally 24 months (unopened) and 6–12 months (after opening), depending on the product. Please check the packaging for specific details.
Packaging & Sustainability
How is K MISOO packaging designed?
UV-protective & airless technology (to keep products fresh).
Luxury soft-touch finish with eco-conscious materials.
Designed for longer shelf life and premium experience.
Is your packaging eco-friendly?
We prioritize eco-conscious and recyclable materials where possible, while ensuring luxury-grade finishing.
Ordering & Shipping
Where can I buy K MISOO products?
You can shop directly from our official website and from select partners in Thailand, South Korea, Myanmar, and India (more regions coming soon).
Do you offer international shipping?
Yes 🌍. We ship worldwide. Shipping costs and delivery times vary by country.
How long will delivery take?
Thailand: 2–4 business days
Southeast Asia: 5–7 business days
International: 7–14 business days
How can I track my order?
After your order is shipped, you’ll receive a tracking link via email.
Payments
What payment methods do you accept? We accept:
Credit/Debit cards (Visa, Mastercard)
PayPal
Local payment gateways (e.g., ABA KHQR in Cambodia, Thai QR in Thailand)
Is it safe to shop on your website?
Yes ✅. Our website uses SSL encryption to protect your payment and personal data.
Returns & Refunds
What is your return policy?
Due to hygiene and safety, skincare products cannot be returned once opened.
If your order arrives damaged or incorrect, please contact us within 7 days for a replacement or refund.
How do I request a refund or exchange?
Email us at hello@kmisoo.com with your order number, photos, and issue details. Our team will respond within 48 hours.
Brand Values
Does K MISOO support sustainability or social causes? Yes. K MISOO is committed to:
Sustainable sourcing of ingredients.
Supporting women in business and local communities.
Cruelty-free & clean beauty philosophy.
Can I partner with K MISOO as a distributor or reseller?
Yes. We welcome business partners worldwide 🌏. Please visit our “Be a Partner” page or email us at partner@kmisoo.com for more details.
✨ Didn’t find your answer?
Reach us anytime at hello@kmisoo.com — our customer care team is here to help.
